Queen Fresh Produce Terms & Conditions of Supply

These Terms & Conditions (“Terms”) apply to all sales and deliveries of fresh produce from Queen Fresh Produce Ltd (“we”, “us”, “our”, "the Supplier") to the customer (“you”, “the Client”). By placing an order, accepting delivery, or signing a supply agreement, you agree to be bound by these Terms.

1. Application of Terms

1.1 These Terms are designed to ensure legal clarity, mitigate risk, and define mutual responsibilities between the Supplier and the Client.

1.2 Any deviation from these Terms must be confirmed by the Supplier in writing. Any terms or conditions proposed by the Client are hereby rejected unless explicitly accepted by the Supplier.

1.3 These Terms supplement but do not replace any master agreements or long-term commercial contracts unless explicitly stated.

2. Product Compliance & Legal Standards

2.1 All goods supplied by us are grown, harvested, packed, and exported in accordance with applicable national and international laws and industry certifications, including (but not limited to): GlobalG.A.P., BRCGS, Sedex, GRASP, and Tesco Nurture.

2.2 Goods will comply with applicable import/export standards in the country of origin (e.g., Egypt) and the country of destination (e.g., United Kingdom, EU member states).

2.3 The Client agrees to ensure compliance with all applicable labelling requirements, including country of origin, class, variety, minimum net weight, and grower/packer identification.

2.4 The Client must not resell or distribute any goods in contravention of food safety, chemical residue, or consumer protection legislation.

3. Orders, Acceptance & Delivery

3.1 All orders are subject to written confirmation by the Supplier and are dependent on seasonal availability, logistics, and compliance considerations.

3.2 Delivery times are indicative and non-binding. We are not liable for delays due to force majeure events, customs clearance issues, port congestion, or carrier failures.

3.3 Delivery shall be completed, and risk in the goods shall pass to the Client upon:

• Handover to Client’s nominated freight forwarder;
• Delivery to port or warehouse as agreed;
• Delivery to Client’s premises (if arranged by Supplier).
  

3.4 Title to goods remains with the Supplier until full payment is received and cleared.

4. Inspection, Claims & Rejections

4.1 The Client shall inspect all goods immediately upon delivery.

4.2 Any claim for visible damage, shortage, or quality deviation must be submitted in writing within 24 hours of receipt, supported by photographic evidence and independent inspection reports if necessary.

4.3 Failure to notify within the stated timeframe shall constitute unqualified acceptance of the goods.

4.4 Rejected goods may be returned or resold only with the Supplier’s written authorisation. The Supplier retains the right to instruct disposal, repacking, or downgrade sales in accordance with market value.

5. Product Handling & Storage Responsibilities

5.1 The Client shall ensure proper handling, refrigeration, and storage of goods after delivery. The Supplier accepts no liability for quality deterioration due to mishandling or non-compliance with cold chain protocols by the Client.

5.2 Independent temperature logging devices are recommended to substantiate claims. Lack of temperature evidence may render claims inadmissible.

6. Pricing & Payment Terms

6.1 Prices are as quoted at the time of order confirmation and exclusive of VAT, duties, and taxes unless otherwise specified.

6.2 The standard payment term is 30 days from the date of invoice. Any additional terms must be agreed in writting between the Supplier and the Client

6.3 Late payments shall attract interest at 4% above the Bank of England base rate, calculated daily until full payment is made.

6.4 We reserve the right to suspend further deliveries in the event of non-payment, repeated delays, or insolvency proceedings.

7. Insurance & Risk Management

7.1 The Client is responsible for insuring goods in transit unless otherwise agreed in writing.

7.2 If the Client requests insurance through the Supplier, it must be confirmed in writing and shall only extend to coverage granted under the Supplier's policy. Liability is limited to the net amount recovered under the insurance.

7.3 The Supplier is not liable for indirect losses, missed markets, penalties imposed on the Client by third parties, or reputational harm.

8. Force Majeure

8.1 The Supplier shall not be liable for delay or failure to perform any part of this agreement due to circumstances beyond reasonable control, including (but not limited to): extreme weather, political unrest, trade embargoes, port closures, or transportation strikes.

8.2 If the force majeure continues for more than 30 days, either party may terminate the affected contract without liability.

9. Jurisdiction & Dispute Resolution

9.1 These Terms shall be governed by the laws of England and Wales.

9.2 Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9.3 The parties may mutually agree to mediation or arbitration before initiating formal court proceedings.

10. Final Provisions

10.1 Any waiver of rights or delay in enforcement by the Supplier shall not constitute a continuing waiver.

10.2 If any clause of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

10.3 Headings are for reference only and do not affect interpretation.

If you have any general questions about the Site or the the terms of trade, you can contact us at info@queenfreshproduce.com

Queentana Trading Co. Ltd, 

Vista Centre Heathrow, 

50 Salisbury Road, 

Hounslow, London, 

TW4 6JQ

Last Modified  23 April 2025

These Terms are subject to revision. Continued trade with Queen Fresh Produce Ltd constitutes acceptance of the latest published version.